L515 Not working/Ubuntu 18.04
My realsense viewer is not detecting L515.
I try to use the viewer version from 2.36~2.42 (latest). Not even working yet.
I tried on both Win 10 and Ubuntu 18.04
At first time, I thought this was the hardware issue, I returned the product once for an exchange. and this issue continues
Device manager show L515 at "Other devices"
Window's cmd with "rs-fw-update.exe -l" shows "There are no connected devices"
I came here to ask this question, and it seems like I'm not the only one that has this issue
Please let me know what I have do do
-
Hello Mjesj2018,
We apologize for the inconvenience.
The first thing to try is flipping the USB-C connector into the camera and inserting it the opposite way to change its polarity. If this doesn’t solve your issue, help us troubleshoot by telling us how the camera was handled before the problem occurred.
The answers to these questions will not affect your warranty. We just want to know why these issues are happening.
- Did this happen on the first connection straight out of the box?
- How is the camera mounted?
- Are you using the tripod and cable that came with the package?
- Was the camera dropped?
- Was the camera banged against an object?
- Can you describe any physical impacts on the camera?
Sincerely,
Jesus G.
Intel Customer Support -
1. yes, I received it two days ago
2. It is connected directly to the computer with a cable provided by Intel.
3. yes
4. no
5. no
6. I think 4~6 questions are same. there is no physical impacts since I received it.
Do you think this is an HW issue? Should I exchange the merchandise?
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